Refund & Return Policy
Last updated: 4 August 2026
We stand behind the quality of every OVO product. Because our range includes consumable wellness items, returns are accepted in the specific situations below.
When we accept a return
- The product arrived damaged or leaking.
- You received the wrong item.
- The seal was broken or tampered with on delivery, or the product was past its best-before date when it reached you.
Raise the request within 48 hours of delivery at care@ominavital.com with your order number and clear photos of the product and packaging.
What we can't accept
- Opened or partially used consumables (unless defective).
- Products damaged after delivery or stored incorrectly.
- Requests raised after the 48-hour window.
How refunds work
Once a return is approved, we arrange pickup where available (or a self-ship with reimbursed courier cost). After the item is received and verified — or immediately for verified damage/wrong-item cases — your refund is issued to the original payment method within 7–10 working days. You may choose a replacement instead of a refund, subject to stock.
Cancellations
Orders can be cancelled free of charge any time before dispatch from your orders page or by writing to us. Once dispatched, an order follows the return rules above.